An AI companion designed to reduce student dropout rates and prevent NEET outcomes
by providing 24/7 student support throughout the further education (FE) journey.

The Challenge
The dropout crisis is real: National statistics show that one in three Level 2 learners in Further Education fail to complete their courses – compared with one in five at Level 3. Similar retention challenges persist across other qualification levels.
This highlights the urgent need for targeted, early-intervention support to improve learner retention and progression outcomes.
Government response: In December 2025, the government announced an £820 million Youth Guarantee funding package, recognising that “too many young people fall out of education unnoticed, crippling their life chances and denting the economy”. The government has committed to improved attendance tracking and early-warning systems to identify young people at risk of dropping out and enable timely intervention.
The progression support gap: Students face critical
moments of doubt during their studies, at evenings and weekends when traditional support isn’t always available. Tutors and Careers Advisers can’t be there at 10pm when uncertainty sets in.
The FutureTrack Solution
Building understanding, one conversation at a time: Through ongoing conversations, FutureTrack creates a comprehensive picture of each student’s, interests, motivation, goals, and challenges. Students gain self-awareness for their own planning; tutors and careers advisers gain the context needed for truly personalised support.
24/7 AI-powered support that catches the wobble before it becomes a withdrawal.
Continuous accessible support from course doubts to career motivation and confidence – keeping students engaged and on track.
Human-enhanced support that scales your team’s impact without replacing the personal touch from a tutor and/or expert career guidance adviser.
Aligned with national priorities: FutureTrack directly
supports the government’s commitment to early intervention
and risk prevention.
The Evidence Base
Retention impact: Colleges face significant financial pressure from student withdrawal, with the 16 to 19 funding formula providing only 50% of programme funding for learners who do not complete their studies.
Return on Investment: High quality careers and
employability interventions consistently deliver positive return on investment (ROI) for both student and employers. Comprehensive early intervention approaches – combining holistic support and timely identification of at risk students – have proven effective in reducing dropout and NEET rates.8
When students need support most: Research shows critical support moments occur during evenings and weekends – times when traditional services are unavailable but when student doubts intensify.
Policy alignment: The government has invested £34 million in a new “risk of NEET indicator tool” (RONI) to give local areas more accurate insights into youth unemployment and provide targeted support.10 FutureTrack provides real-time early warning capability.

Students
Challenge: Facing moments of doubt, uncertainty, and stress outside college hours – when traditional support isn’t available and small concerns can escalate into decisions to withdraw.
End Goal: 24/7 AI companion providing immediate, personalised support during critical moments – from course doubts to personal challenges. Keeps students connected to their goals and a support network, with seamless escalation to human career guidance when needed.
Personal Tutors
Challenge: Managing large caseloads with limited contact time makes it difficult to monitor every student’s career ambitions, wellbeing and progress.
End Goal: The AI companion providing continuous student insights and 24/7 support – enhancing your impact, not replacing your expertise.
Senior Leadership Teams
Challenge: Meeting retention targets, reducing NEET outcomes, and demonstrating value under Ofsted scrutiny while managing funding tied to completions.
End Goal: Measurable improvement in retention rates and student outcomes through 24/7 AIpowered progression support, with clear ROI on every prevented dropout.
Heads of Student Services
Challenge: Overstretched teams unable to provide out-of-hours support or identify at-risk students early enough.
End Goal: Scalable student support that catches problems before students disengage – without adding headcount. Early intervention intelligence when it matters most.
Careers Advisers
End Goal: Limited capacity means reactive rather than proactive engagement with students’ career development.
Challenge: Continuous careers information and advice for students between appointments, keeping students connected to their goals – with humans in the loop to provide expert career guidance when needed. Seamlessly integrates with CiCi for comprehensive career support.

Getting Started!
Flexible Deployment Options
FutureTrack works standalone or integrates seamlessly with CiCi, the curated careers chatbot powered by AI, for comprehensive student support.
Option 1: Standalone FutureTrack
Your gateway to AI powered student progression.
Designed for colleges committed to retention and
wellbeing, this solution offers quick self check ins
that help learners reflect on their course, motivation
and next step options.
Option 2: FutureTrack + CiCi Integration
A complete student support solution that blends
progression monitoring with rich access to careers
information, advice and human expertise. Students
move seamlessly from staying on track to planning their future – all within one integrated experience.
Why Trust CareerChatUK?
Expertise:
Dr Deirdre Hughes OBE and Dr Chris Percy, Co-Founders –
national and internationally recognised careers researchers
and tech innovators (Prize Winners: UK Career Development
Institute, 2024; UK Business Tech Award: Finalist 2025).
Innovation:
Innovate UK Grant recipient (Nov 2025 – Apr 2026) & The
Nuffield Foundation sponsored two-year AI and Assessment
Protocols research project – CareerChatUK in partnership with
the Warwick University IER (Jan 2026 – Dec 2027).
Evidence-based:
Research-driven ethical approach to AI in education, careers
and employability.
Mission-aligned:
Committed to improving life chances and reducing NEETs.
Partner With Us:
Improving Student Outcomes and Building the Evidence Together
We’re seeking forward-thinking FE colleges ready to lead the way in AI-enhanced student progression
support.
FutureTrack can sit alongside your existing student progression measures – not replacing what works, but
strengthening it with 24/7 AI support that keeps humans in the loop.
Join Our Test and Learn Pilot Programme
2026/2027
Work with us to demonstrate impact through rigorous evidence collection:
- Retention Metrics
Track dropout rates with and without FutureTrack to quantify real improvements in student completion. - Engagement Intelligence
Capture usage patterns and intervention success rates that identify at-risk students before they disengage. - Student Voice
Document the critical moments when 24/7 support made the difference – the 10pm doubts, the weekend worries, the times traditional services couldn’t reach. - Financial Impact
Calculate cost per prevented dropout against funding losses – building your business case for sustainable investment. - Staff Experience
Evidence how FutureTrack enhances your team’s impact without replacing the essential human touch.
Book a demo today





